FREQUENTLY ASKED QUESTIONS ABOUT OUR CLEANING SERVICE

For each home, we estimate a 5-hour cleaning time, exclusive of a 30-minute break. 

Depending on the size of the home and the requests of our clients, we send a minimum of 2 Happy Helpers for every home. We adjust and add as the home gets bigger and the tasks become more complex. 

Deep Cleaning Service

Our flagship Deep Cleaning Service includes the following: 

1. Wipe down, cleaning and organization of kitchen. 
2. Sweeping and mopping of bedroom, living room, and dining area. 
3. Sweeping and mopping/wiping of all floor area, walls, cabinet doors and ceiling corners. 
4. Total scrubbing and disinfecting of bathroom. 
5. Cleaning of inside windows. 
6. Changing of sheets in the bedroom and vacuuming. 
7. Dusting and wiping of tables and open shelves and the items on it. (Closed cabinets and closets are NOT included.) 
8. Vacuuming of sofa and bed if needed. NOT included – cleaning inside appliances, shower curtains, organize inside cabinets and cupboards     

Post Construction Cleaning Service
Our Post Construction Cleaning package is applicable for newly constructed and renovated homes. If your home has been lived in already and no construction/renovation work was done, you would fall under the Move-In/Out Clean.

1. Rate only covers cleaning the home. If you would like us to organize your home such as unpack items from boxes or organize items into shelves/cupboards, etc, we can offer this at an additional price. 
2. The number of Happy Helpers allotted to your home is only for cleaning. If there are any special requests such as organizing and unpacking, please note that our team may not finish within the schedule allotted and we will charge overtime. For special requests not involving cleaning, please inform us so we can send the appropriate number of Happy Helpers. 
3. We require that there are minimal items and furnishings inside the home so that we can clean properly and efficiently. 
4. We highly recommend that all construction/renovation work should be completed before we clean to ensure that we can clean your home properly. We do not do any rework (or re-cleaning) when the contractor is not yet done. 
5. Please ensure that there is minimal or no leftover debris. We do not dispose debris such as wood, paint cans, etc. 
6. We do not remove paint stains. 
7. We can only reach up to a maximum of 10ft (using a ladder). We do not use scaffolding. 
8. The cost quoted does NOT include cleaning the following: garage, outside of the window, garden/yard. If you would like us to clean the garage and garden, kindly include this in the total floor area to be cleaned. 
9. We will add a premium for homes that have a lot of glass such as glass windows, staircase, etc, pending an ocular. 
10. For homes 250sqm and bigger, we will only provide a price estimate prior to the ocular visit. 

Move-In/Out Cleaning Service
Our Move-In/Out Clean is for homes that need cleaning before moving in or for clients who are moving out of their old home.
 

1. Rate only covers cleaning the home. If you would like us to organize your home such as unpack items from boxes or organize items into shelves/cupboards, etc, we can offer this at an additional price.
2. The number of Happy Helpers allotted to your home is only for cleaning. If there are any special requests such as organizing and unpacking, please note that our team may not finish within the schedule allotted and we will charge overtime. For special requests not involving cleaning, please inform us so we can send the appropriate number of Happy Helpers. 
3. We require that there are minimal items and furnishings inside the home so that we can clean properly and efficiently. 
4. We can only reach up to a maximum of 10ft (using a ladder). We do not use scaffolding. 
5. The cost quoted does NOT include cleaning the following: garage, outside of the window, garden/yard. If you would like us to clean the garage and garden, kindly include this in the total floor area to be cleaned. 
6. We will add a premium for homes that have a lot of glass such as glass windows, staircase, etc, pending an ocular. 
7. For homes 250sqm and bigger, we will only provide a price estimate prior to the ocular visit. 

Subscription Cleaning Service
This package is for those who would like to have their home cleaned regularly. Please ask us about the details of this package and we will gladly email you. 

Hyla® Vacuum Cleaning (Mattress, Carpet, Upholstery Cleaning Service)
Happy Helpers uses the Hyla® Vacuum System, a water-based filtration system, for our upholstery cleaning services. You may choose from a dry vacuum or a foam shampoo of your mattress, sofa, carpets, chairs, etc. Please ask us about the details of this package and we will gladly email you. 

For additional requests, please inform the Client Servicing Team prior to cleaning day, so we can give instructions to the Happy Helpers. Depending on the scope of the additional request, we may have to increase the number of Happy Helpers or extend the cleaning time.  

During the job, as long as there is enough or extra time, our Happy Helpers can accommodate additional requests. However, if the work exceeds the 5 hours cleaning time, we will have to charge the for an overtime fee of P200 per hour per Happy Helper. 

We charge transportation depending on your location.

We bring all of the cleaning materials and solutions. Should you have any special request or any particular cleaning solution that you would like to be used, kindly mention it when you confirm the booking.

Our Happy Helpers bring their own water and meals. Should you wish to provide extra, we greatly appreciate it.
 

Our primary service areas are Quezon City, Makati, Taguig, Pasig, Mandaluyong, San Juan, Parañaque, and Muntinlupa. We try our best to accommodate areas outside Metro Manila, however, please note that these areas may be subject to additional transportation charge.

You may pay by GCash, bank deposit, bank transfer, check, or cash on the day of the cleaning.  

Here are our account details: 

Account number: BPI CA 1161-0013-48

Account name: Masasayang Nanay Home Services Corporation 

BPI & GCash QR Codes are available upon request.  

At the moment, we do not accept credit card as a form of payment.

All our Happy Helpers have NBI and Barangay Clearance. They are screened and tested with an 8-step process of recruitment before they are allowed to take any cleaning job. In addition, we have our 5 core values in the company and as agreed with our Happy Helpers, we expect everyone in our team to abide and live by it.  

Our Core Values:
* Positibong Disposisyon
* Palaging Tapat
* Pagpapahalaga sa Pamilya ng Happy Helpers
* Pakikitungong may Paggalang
* Professional sa Puso at Gawa

All Happy Helpers have accident and third-party liability insurance.  

Yes! We are open to serve you every day!  

We only do morning and afternoon cleaning schedules. Cleaning sessions are only until 6 PM so that our Happy Helpers still have sufficient time to spend with their families. 

We only provide part-time helpers for house-related chores. Child-caring/Yaya is not yet a part of our list of services.

We can include outside cleaning of your house or office. Please let us know the size in square meters of these areas. 

We can do ocular for spaces higher than 250sqm both residential and non-residential 

• For Taguig and Makati: Free of charge
• For Quezon City and Greenhills (San Juan) we charge the client transportation back and forth thru Grab
• For Mandaluyong and Ortigas we charge the client P500.00 
• For Parañaque, Muntinlupa and Sucat we charge the client P500.00 with toll fee back and forth 

We offer the Subscription Cleaning Package for basic cleaning needs, however we require clients to avail of our Deep Cleaning Service first. As of the moment, the Subscription Package is exclusively for Taguig, Makati, and parts of Quezon City. 

Our Happy Helpers are efficient and maximize the time for the cleaning sessions. However, if overtime is needed, our overtime charge is P200 per helper per hour.

Yes, we can use your cleaning materials, but it would be helpful for client services to know what materials specifically will be provided to make sure we would still have the complete set of cleaning materials to complete the job. The same rates apply for the cleaning services as our own materials and equipment are already included in the packages. 

The rate and quotations we give is the best price we can offer. As a social enterprise we try our best for our Happy Helpers to be paid fairly and have above minimum wage compensation for their work.